[FAQ] Returns & Exchanges

Posted by jnss(ip:)

Date 2018-09-11 17:25:44

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Returns & Exchanges

1. Requirements:

Please take into consideration that we only accept qualifying returns but not exchanges. Refunds are issued once the returned products clear our inspection.

Returns and exchanges must be unworn, unaltered, and unwashed with all tags attached. All goods returned without previous notice will not be accepted.

1) An item is eligible for cancellation if:

-you posted a Return request within 24 hours of payment and your order is still under “Pending” status (if your order is under “Queued for Shipment” status, please contact our customer service center) or

-the order is delayed for more than 10 days since payment and you have not received any notification regarding the delay; or

-the ordered item is out of stock.

2) We accept return(s) if:

-you receive a product different from your order; or

-you receive a defective product.

**Return Instructions

(1) Post a return request on our Q&A forum within seven days of receipt. You are required to attach the photos of the received product(s) and include the item code, the order number, and the reason for the return.

(2) A customer service representative will be in contact to assist you by email or phone.

(3) Items returned must be in their original condition, which includes tags and any packaging. Also, you need to include a note of your order number, name, and user ID.

*Please be advised that returns are accepted ONLY IF you followed the instructions above and your return request has been approved by our staff. Returns that are shipped to us without any prior consent are not accepted.

*Please note that EVEN the defective/incorrect item(s) must be returned with all of the tags and labels intact. The item(s) must be sent in their original packaging and unworn.

*Please include all contents of the original package and free gifts (if applicable) in your return packaging.

* Shipping fee for any return caused by our fault will be paid by the company. However, if EMS’ cash on delivery is not possible then you can scan the return receipt and either mail it with the item to return or post an image of it on the forum. The shipping fee will be refunded once the returned item has arrived.

3) We do not accept return(s) if:

-you are returning the items just because you changed your mind (on size, color, etc.)

-you are returning shoes, bags, or any other accessories

-the products are damaged due to your mishandling

-your return request is not approved by our staff

The following items are not considered defective:

* Items that are originally manufactured without tags or labels

* Items with creases that may have been made while shipping

* Items with unsatisfactory/incomplete finish due to mass production

4) If there is a missing item from your order:

*Contact our customer service center by Phone or by forum (if you cannot reach us by phone) within 1 day of delivery.

*Please keep all contents of the original package including packaging material (boxes, plastic bags etc.) with you until you are instructed otherwise.

Please note that we may not be able to process the refund for your missing item if you lose or damage any packaging material.

2. Refund:

It takes 3-5 business days to issue a refund for a returned or cancelled order.

Please be advised that your refund may not be processed until the next billing month depending on your credit card issuer's billing schedule.

3. Return Address:

Jeunesse 5F, 60, Hannam-daero 10-gil, Yongsan-gu, Seoul, Republic of Korea [04420]

4. Before Shipment

You can only make a change on color or the size of the item you ordered.

(Unfortunately, you cannot change your order to a different item/model)

For both cancellation and exchange, it can be proceeded only when your order is ‘Pending’.

If not, it means your order has been packed and already sent out, so we cannot process the change or cancellation of order.

Please contact JNSS CS center via phone, email or forum.

5. After Shipment

All requests for returns and exchanges must be made within 7 days  (even for defective items).

Once confirmed, items must be returned immediately.

We also advise customers to take note of the returning items' tracking number for future reference.

JNSS must be contacted via the Q&A forum before making any returns or exchanges.  

6. JNSS is not responsible for problems caused by carelessness of buyers. Items returned or exchanged that are identified to be damaged by buyers will result in legal action taken by Jeunesse according to seller and buyer’s protection laws.  

Please wash and care items according to the tips stated on the website.

Wrinkles, creasing from delivery, minor issues with stitches, glue marks, or chalk marks will not be considered as defects.

Items with slightly different measurements or sizes measured by buyers won't be considered as defective items as well.

**All phone inquiries can be recorded for buyer’s protection. We will strive to provide the best answers to all your inquiries.



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Comments List

  • Posted by L****

    Date 2020-09-18 17:11:59

    Rate 0points  

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